- If you bought the product from a local shop/from a dealer, please contact the shop where you acquired the product. The staff there are your point of contact and will take care of you. The shop will then get in touch with our warranty department.
- If you bought the product from the Duotone online shop (https://shop.duotonesports.com), please proceed as follows: in the event of a production fault or defect, please send the relevant item to the following address:
Boards & More GmbH
Warranty Department B2C
The package must include the following: the faulty goods, name, email address (used to make the purchase), order ID or invoice number, date of purchase and a brief description of the damage.