FAQ

There are multiple products which seem to be the same
Sometimes it´s not completely clear which spare part you should get. It will be easier if you understand how our item numbers work. The third digit always s...
Wed, 27 Nov, 2019 at 5:20 PM
Return Shipment
If you are not happy with your purchase, you can send it back within 30 days without claiming any reasons. Goods cannot be exchanged. Please attach the retu...
Fri, 6 Dec, 2019 at 1:02 PM
Why can´t i send the Spare Parts to my local shop?
Due to the fact that the "send to shop" service is quite new, it might be possible that your local shop is not providing this service. But don´t w...
Wed, 27 Nov, 2019 at 5:34 PM
Which countries do you deliver to?
We deliver to: Australia Austria Belgium Bulgaria Canada Croatia Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary...
Wed, 27 Nov, 2019 at 5:42 PM
What does “sample image” mean?
You might have noticed that for some products we are just providing "sample images". The reason for this is, we´re having such a big amount of dif...
Wed, 27 Nov, 2019 at 6:53 PM
I need a return form, where can I find that?
You can download the returns form from the following link: https://shop.duotonesports.com/en-gb/return_forms
Wed, 27 Nov, 2019 at 5:06 PM
Can I see my order online?
Yes. When you register, you will see an overview of your order transactions under “My orders”. You will find the order number in your order confirmation.
Wed, 27 Nov, 2019 at 5:07 PM
Can I cancel my order?
Because we endeavour to process orders as quickly as possible, they leave our headquarters immediately and unfortunately cannot be cancelled. However, you h...
Wed, 27 Nov, 2019 at 5:13 PM
What is the minimum order value?
There is no minimum order value, however, there is free delivery for orders above a purchase value of 50 EUR/USD/GBP/AUD.
Wed, 27 Nov, 2019 at 5:09 PM
Can I order gift vouchers?
Unfortunately, we currently do not offer gift vouchers.
Wed, 27 Nov, 2019 at 5:03 PM