General FAQ´s

What should I do in the event of a warranty claim?
If you bought the product from a local shop/from a dealer, please contact the shop where you acquired the product. The staff there are your point of conta...
Tue, 17 Dec, 2019 at 12:57 PM
I need spare parts – what’s the best approach?
You can buy various spare parts via our online shop. If you don’t want to replace the part yourself, select one of our participating dealers during the orde...
Wed, 27 Nov, 2019 at 5:49 PM
Where and when is the next demo event?
You’ll find all the important dates on our homepage ->
Wed, 27 Nov, 2019 at 5:53 PM
Serial Number Placement for Warranty Registration
You can buy your new Duotone product (kite, board and/or bar from 2018 and later on our website at "product registration) thereby you extend your warra...
Thu, 1 Oct, 2020 at 5:36 PM
Where can I get a Duotone catalogue?
Our brochure covers all you need to know about the Duotone world and is available in our download area.
Wed, 27 Nov, 2019 at 5:57 PM
I’m looking for a user manual, where will I find that?
Are you looking for a user manual for your DUOTONE product? This link takes you to the download area
Wed, 27 Nov, 2019 at 5:58 PM
I am interested in a DUOTONE product, who should I contact?
To get a quote for our products, please contact your local dealer, they will help you match the material to suit your needs. 
Wed, 27 Nov, 2019 at 5:57 PM
What does “Flexi Hex” mean?
Since sustainability is hugely important to us, we have developed the new Duotone packaging concept for surfboards, which consists exclusively of cardboard ...
Wed, 27 Nov, 2019 at 5:50 PM
Would you like to know where a particular product shoot took place?
Just send us a quick email :-)
Wed, 27 Nov, 2019 at 5:56 PM